Data protection is fundamental to our business. We process personal and communication data daily while providing mobile services, and we want to earn your trust through transparent data handling. We comply with Finnish data protection laws and regulatory guidelines.
This account deletion policy applies to all current and potential customers, service users, invoice payers, competition participants, customer service contacts, business contacts,
corporate customer employees, and authorized signatories.
What This Policy Covers
This policy explains how we handle the deletion of customer account information when the customer has requested to have their account and corresponding information deleted from Giga Mobiili’s systems.
You have comprehensive rights under data protection law that gives you control over your personal information including the Right to Access Your Personal Data, the Right to have your Information Corrected if our information about you is incorrect or incomplete, the Right to Request Temporary Processing Restrictions of your data while we verify data accuracy or resolve lawfulness concerns, the Right to Object Processing of your data, and the Right to Data Portability so that you can receive certain personal data in machine-readable format for transferring to other service providers. For more information about these rights, please see the Giga Mobiili’s Privacy Policy. In addition, you also have the Right to have your Personal Data Deleted
You can request deletion when data is no longer necessary, you withdraw consent, or we're processing unlawfully. However, Giga Mobiili must retain information required by law (like accounting records) or necessary for contract performance (like billing records). Deletion is permanent and irreversible.
Retention periods depend on data type, purpose, legal requirements, and ongoing customer relationships.
Standard Business Retention
Customer account and service data is retained for 3 years
after relationship termination for consumer protection, warranty claims, and
billing adjustments.
for service improvement analysis.
Marketing
and Communication Preferences
Marketing preferences and opt-out requests are retained for 3 years to ensure consistent respect for your communication choices.
Legal and Regulatory Requirements
Accounting
records must be kept for 10 years per Finnish law. Anti-money laundering data
is retained for five years after relationship termination.
Credit Vetting information
Signed proof documents are retained for 5 years in accordance with Finnish legal requirements (Luottotietolaki and Väestötietojärjestelmä, DVV). Data is automatically deleted after 5 years.
Communication and Service RecordsCustomer service call recordings are deleted no later than 45 days after the call. Chats are anonymized no later than 30 days after the conversation. Emails are stored for one year to ensure we can follow up on complaints and claims over time.
Service Usage and Technical Information (CDR, EDR etc)
Service Usage, Traffic data and Technical Information for law enforcement, fraud prevention and revenue assurance is stored for 24 months.
Anonymized Data
We may retain anonymized data longer for trend analysis, network planning, and service development since it cannot identify individuals.
We're committed to accessibility and responsiveness for privacy-related questions and requests.
Primary Contact Information
Data
Controller: Giga Mobiili Oy
Address: Firdonkatu 2 T63, Postinumero: 00520, Postitoimipaikka: Helsinki
Email: infosec@gigamobiili.fi
Data Protection Officer : Available at above address
Making Requests
When exercising data protection rights, provide sufficient detail and allow us to verify your identity for security. Specify exactly what you're requesting to help us respond efficiently.
Response Times
We respond to most requests within one month. Complex requests may require additional time, and we'll notify you if extensions are needed. Contact us immediately for urgent privacy concerns.
Complaints
If unsatisfied with our response, contact our Data Protection Officer or file complaints with the Finnish Data Protection Authority at www.tietosuoja.fi. You retain all legal remedies regardless of complaint filing.