A new subscription is activated within a few minutes. If you are switching from another operator, the transfer takes about five working days. You can also agree on an activation time that suits you.
Where can I get the PUK code for my subscription?⌃
You can get your subscription's PUK code via Oma Giga
, by contacting Giga Mobiili customer service
(+358 45 7735 3535 or
asiakaspalvelu@gigamobiili.fi)
or in a Gigantti store.
What should I do if my SIM card doesn’t work?⌃
Restart your phone. If that doesn’t help, visit a Gigantti store or contact our customer service (+358 45 7735 3535 or asiakaspalvelu@gigamobiili.fi), and we’ll solve it together.
What about calls in the Nordics and Baltics?⌃
You can use calls, the internet and messages in the same way in Finland, the Nordics and the Baltics – at domestic prices (Finland). Calls made from Finland to other countries are charged according to the international price list.
Do you offer number parking or multi-SIM?⌃
Not yet. We focus on our core product and its performance. Additional services will be considered later.
How do Giga Mobile’s speeds compare to others?⌃
Exactly on par. We use DNA’s network, base stations and capacity. 4G covers 99% of Finns and 5G already 96%.
What happens if my phone needs repair?⌃
You’ll always get a free loan device from a Gigantti store for the duration of the repair. Life doesn’t stop even if your phone does.
Is security included in the subscription?⌃
We provide the subscription – and you can choose comprehensive security solutions from Gigantti’s selection according to your own needs.
How do I change the barrings on my subscription?⌃
Barring changes can be made through our customer service.
How do I activate a Mobile Certificate (Mobiilivarmenne)?⌃
How do I temporarily suspend my mobile subscription?
⌃
You can temporarily suspend your subscription via
Oma Giga
, by contacting Giga Mobiili customer service
(+358 45 7735 3535 or
asiakaspalvelu@gigamobiili.fi)
or in a Gigantti store.
2. Contracts⌃
How do I switch to Giga Mobiili from another operator?⌃
The easiest way is to visit your nearest Gigantti store. Just choose a Giga Mobiili subscription and tell us whether your current contract is fixed-term. We’ll take care of the rest – hassle-free.
Can I keep my current number?⌃
Of course. Your old number follows with you. We’ll handle the transfer.
How can I change from one Giga subscription to another?⌃
You can change your plan at a Gigantti store or via customer service. Please note that with a fixed-term contract, changes are more limited than with an open-ended contract.
How is the billing method chosen?⌃
By default, invoices are sent to your email. If you want a paper invoice, please contact our customer service.
Can I have the subscription in someone else’s name and grant usage rights?⌃
Yes. The subscription holder is responsible for the invoices, but usage rights can be given, for example, to a family member.
Does Giga Mobiili offer broadband or business subscriptions?⌃
No. At the moment, we focus entirely on consumers and mobile subscriptions.
Do subscriptions include unlimited data?⌃
You can use the internet, calls and messages in the same way in Finland, the Nordics and the Baltics. In the EU, fair data allowances apply, and elsewhere clear roaming prices apply.
How can I terminate my subscription?⌃
Contact our customer service and we’ll take care of it (+358 45 7735 3535 or asiakaspalvelu@gigamobiili.fi. If your subscription is not fixed-term, you can also terminate it at a Gigantti store.
3. Customer service⌃
Where can I get help?⌃
Gigantti’s stores and our customer service are here to help: +358 45 7735 3535 and asiakaspalvelu@gigamobiili.fi. Service hours: weekdays 9:00–16:30. For billing, we also cooperate with an external partner.
Is the customer service number chargeable?⌃
No. You only pay the normal local/mobile rate (pvm/mpm). Calls from a Giga Mobiili subscription are free and the customer service is included in your plan.
In which languages do you provide service?⌃
In Finnish and English. All service is provided in Finland, and you will be assisted by a team specialized in Giga Mobiili customer service.
4. Why Giga Mobiili?⌃
Why choose Giga Mobiili?⌃
Because we are the new, rational operator. Clear subscriptions without unnecessary costs or pointless add-ons.
How do you differ from other operators?⌃
The wider the offering is in the market, the more customers benefit. Our strengths are Gigantti’s store network and customer service. We’re always close by, we provide in-store support for mobile devices, and you get all mobile services under one roof.
What is a virtual operator?⌃
We have our own subscriptions and products, but we use DNA’s network. This means you get nationwide coverage and speed – with Giga Mobiili’s straightforward terms.
Why the name Giga Mobiili?⌃
Because the name simply tells you what we’re about: a mobile operator that grows naturally from Gigantti’s heritage. Clear, simple and instantly understandable.
